TheDarkSide Records Privacy Policy

Effective Date: Jan 1, 2025

TheDarkSide Records is committed to protecting your privacy. As technology evolves, we strive to lead by developing innovative platforms and services for music lovers and artists around the world.

This privacy policy outlines TheDarkSide Records’ data practices, including the collection, use, and sharing of data through our websites, apps, and services (“Apps”) that link to this policy, as well as your rights and choices regarding your personal information.

WHO WE ARE

Apps that link to this Privacy Policy are operated by TheDarkSide Records, located at:

  • Street: 443 Willow St

  • City: Port Elizabeth

  • State/Province/Area: Eastern Cape

  • Zip Code: 6241

  • Country: South Africa

As used in this policy, “TheDarkSide Records,” “we,” “us,” and “our” refer to this entity, acting as the data controller responsible for the processing of personal data under applicable privacy and data protection laws.

In certain instances, we may also work with partners or artists who process personal data collected via our Apps. In those cases, we will clearly disclose the involvement of these third parties.

CONTACT US

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, you can contact us at:

  • Email: [email protected]

  • or requests regarding your privacy rights may be submitted through our Privacy Request Form by clicking here. We are only able to respond to requests related to our data practices through this form.

  • Mail: 443 Willow St, Port Elizabeth, Eastern Cape, 6241, South Africa

INFORMATION WE COLLECT

We may collect and process the following categories of information:

 

Category Examples How Collected
Information you provide Name, email, phone number, shipping/billing address, payment details, login credentials, personal description, photographs, comments Forms on Apps, communications, purchases, competitions, surveys, account creation
Information collected automatically IP address, device identifiers, browser type, location, interaction data (clicks, page views) Through your interaction with our Apps (cookies and similar technologies)
Information from third parties Demographic data, interests, consumer profiles Third-party data providers or social media platforms

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Respond to inquiries and customer service requests

  • Fulfill orders and process payments

  • Send marketing and promotional communications

  • Personalize and enhance your experience on our Apps

  • Conduct analytics and research

  • Prevent fraud and ensure the security of our services

  • Administer contests, promotions, and events

  • Comply with legal obligations

HOW YOUR INFORMATION MAY BE SHARED

We may share your information with:

  • Affiliates and trusted partners

  • Service providers working on our behalf

  • Artists and their representatives

  • Advertising networks and social media platforms

  • Legal authorities when required

  • As part of a business transfer (e.g., merger, sale)

We ensure any third party handling your data complies with applicable privacy laws and appropriate security measures.

STORAGE AND RETENTION

Your personal information is stored securely and retained for as long as necessary to fulfill the purposes described in this policy or comply with legal obligations. Once no longer needed, we securely delete or anonymize the data.

CHILDREN

Our services are not directed to children under the age defined by local laws. We do not knowingly collect personal information from children without parental consent.

YOUR RIGHTS

You have rights regarding your personal data, including:

  • Accessing your data

  • Correcting inaccurate information

  • Requesting deletion

  • Data portability

You may exercise these rights by contacting us at [email protected]. We may verify your identity before fulfilling your request.

You also have the right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

INTERNATIONAL DATA TRANSFERS

If your data is transferred internationally, we ensure it is protected with appropriate safeguards in compliance with data protection regulations.

DIGITAL ADVERTISING

We work with partners to deliver targeted advertising on third-party platforms. These partners collect information about your activities across websites and apps to provide personalized ads.

You can opt out of targeted advertising through:

Please note: opting out will not eliminate ads but may reduce their relevance.

COOKIES

Our Apps use cookies to:

  • Improve functionality

  • Enable personalized experiences

  • Support analytics and marketing

You can manage your cookie preferences through your browser settings. Learn more about cookies at www.allaboutcookies.org.

CHANGES TO THIS POLICY

We may update this Privacy Policy occasionally. Material changes will be posted here with a revised effective date. Please review periodically.

 

Your privacy matters. Your trust matters more. Thank you!